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Workplace experience playbook

Bringing experiences to life

The Workplace Experience Playbook follows the experience strategy, and this is where we design the operational framework to bring strategy to life. We design the workplace experiences and our colleagues at ISS deliver them onsite.


The playbook includes mobilization, costing, setting the teams, training and Standard Operating Procedures (SOPs) and is tailored to our clients and their people needs.

Added value

The playbook enables a scalable and agile solution ensuring consistent and aligned service experiences across multiple locations. In order to capture return on investment, we provide pre and post KPI measurement through SIGNAL Analytics.